Step 3 · 5 min read
Analyze, Improve, Control
The back half of DMAIC is where you go from "we know there's a problem" to "we know why, we fixed it, and it's going to stay fixed." Three phases, four big questions: what's causing this, what should we do about it, did it work, and how do we keep it working.
What you'll cover
The three remaining phases.
Analyze
Find the actual root cause, not just the loudest symptom.
Improve
Pick a fix from candidates, pilot it, and confirm it moves the needle.
Control
Write the SOP and control plan so the process doesn’t drift back.
Analyze
Find why it's happening — not just what's happening.
The Analyze tab is where you separate symptoms from causes. The toolkit gives you structured ways to do it instead of guessing in a meeting.
Brainstorm causes — Fishbone & 5 Whys
Start with the Fishbone (Ishikawa) tool. List every possible cause grouped by category — People, Process, Equipment, Materials, Environment, Measurement. For each branch worth chasing, run a 5 Whys drill-down to push past the surface answer to the cause underneath.
Test the causes — Hypothesis tests, ANOVA, regression
You don't need to remember which test to run — LeanProjax suggests one based on what your data looks like.
- Two groups, are they different? Use the Hypothesis test tool (t-test under the hood).
- Three or more groups, are any different? Use the One-way ANOVA tool.
- One variable predicts another? Use Scatter + regression for the line and the R² that says how strong.
Prioritise the causes — Pareto & FMEA
The Pareto chart shows you which few causes are responsible for most of the failures. The FMEA(Failure Modes & Effects Analysis) takes it further: for each potential failure, you score Severity × Occurrence × Detection to get a Risk Priority Number (RPN). Tackle the highest RPNs first.
Improve
Pick a fix and prove it works.
With the cause confirmed, the Improve tab helps you choose the right intervention and pilot it without disrupting the whole operation.
Compare options — PICK matrix
The PICK matrix plots candidate solutions on two axes: impact (low vs high) and ease (hard vs easy). Anything in the high-impact, easy quadrant ("Implement") wins. High-impact-but-hard goes in "Challenge" — worth doing but plan for it. Skip the low-impact ones unless they're free.
Score the trade-offs — Cost / benefit
Use the Cost / benefit tool to put dollars on each option — one-time cost, recurring cost, and expected annual benefit. The tool flags the payback period.
Mistake-proof — Poka-yoke
Where possible, make the new process impossible to do wrong. Poka-yoke is Japanese for "mistake-proofing": a USB connector that only fits one way, a form that won't submit without a required field. The Poka-yoke tool walks you through identifying where to add these guardrails.
Pilot before you scale — Pilot plan
The Pilot plan tool defines a short, contained test: where you'll run it, who's involved, what you'll measure, and what counts as success. After the pilot, you re-run capability (from Measure) on the new data and compare. The executive summary later surfaces this before/after side by side.
Control
Make the gains stick.
The most common failure mode in quality projects isn't the fix — it's the fix unravelling six months later when nobody's watching. Control is the discipline that prevents that.
SOP — write down how to do it
The SOP (Standard Operating Procedure) tool captures the new way of working in clear, step-by-step form. The goal is that someone new to the team can pick it up and execute correctly without a coach.
Control plan — define what triggers a response
The Control plan defines what you're going to measure on an ongoing basis, how often, and what the threshold is for action. Pair it with the Response plan tool so when a measurement drifts out of range, the next steps are already written.
Audit checklist
Finally, the Audit checklist tool generates a periodic review checklist — usually monthly or quarterly — so someone is actively confirming the control plan is being followed. The audits themselves get logged in the activity feed.